Our contact details:
66 The Alders
Kent, BR4 9PG
Frequently Asked Questions
Please read our FAQ before sending us a message.
If your query related to purchases/shipping or returns, we recommend to contact our partner boutique you purchased your item from first. To contact our partner boutique simply login to your Rose’nbell account and contact the seller. Alternatively, if you do not have customer account, please go to Rose’nbell Homepage, from the main menu select ‘Brands’ choose the Brand/Boutique you wish to contact and click on inquiry button. Fill in your query/message and click on submit button. Once your message has been received by our partner Brand they will respond to your message at earliest convenience. If your query is not resolved or you have additional questions please contact us on email@example.com
Each boutique on Rose’nbell Platform is managed by an independent brand who is responsible in creating their own inventory and managing their orders. If you have any query regarding your purchase or need help, please log in to your Rose’nbell account and contact our partner boutique from your order/purchase history. Alternatively go to Rose’nbell Homepage, from the main menu select ‘Brands’ choose the Brand/Boutique you wish to contact and click on inquiry button. Fill in your query/message and click on submit button. Once your message has been received by our partner Brand they will respond to your message at earliest convenience. If you have any difficulty and your query is not resolved please contact our Customer Care Team who will be happy to help. firstname.lastname@example.org
Delivery times may vary depending on your chosen shipping method and geographic location.
Delivery times within Europe may take between 2-7 working days
Outside Europe may take between 5 – 15 working days (dependent on your location and shipping method)
You will receive a tracking number where you can check estimated delivery date.
Although Rose’nbell and its Partner Brands committed to provide fast delivery and within specified times, we are not responsible for any delays may be caused including delays due to customs clearance.
We are very sorry if this has happened.
If your item was not delivered within specified period, please contact our partner boutique you’ve made your purchase from as soon as possible who will be able to help you to solve the issue and to find the right solution. If your problem is not resolved, please contact our Customer Care Team on email@example.com and provide the details of your issue.
Due to hygiene reasons or custom made items, some of our partner boutiques may have restrictions on returned items such as underwear or items specifically made to your order (custom made/made to measure). For your piece of mind we recommend to check our partner boutique return policy.
Once your order has been shipped, you will receive a notification email confirming the shipment of your items together with your tracking number. You may also track your parcel by login to your account under my orders menu.