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Shipping Policy
- We process all orders from Monday to Friday, excluding weekends and holidays. Please allow 1- 2 business days for order processing.
- For all shippings, delivery is within 2 to 5 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours, depending on when the order was placed.
- Once shipped, arrival time of packages may vary from country to country..
- If we are unable to send your package due to high demand, you will be notified by phone or e-mail. In the event of shipping delays for any reason we will inform you as soon as possible.
Refund Policy
We refund the amount of the product/s that you purchased within 14 buisness days after receiving it back. The money will be transfered back to your PayPal account .
We reserve the right to refuse to refund items that are not returned within 14 days from the date you received the product or the items are washed/ worn/ torn and without any tags.
Cancellation / Return / Exchange Policy
We will be happy to exchange or refund goods within 14 days of receipt of delivery. Please, note that the items should be unworn, unwashed and in the condition they were purchased, including all packaging. There should be no wear or marks on either the inner or outer soles. Before returning an item, please contact us via e-mail: office@paramidonna.com and specify the problem.
Once we receive the product/s back, a refund will be issued and the money will be transferred back to your PayPal account within 14 business days. Return shipping costs are responsibility of the customer. We reserve the right to refuse to exchange or refund items that do not meet the above mentioned criterias.
If you happen to receive a faulty item, contact office@paramidonna.com within 24 hours of delivery. In this case the return shipping costs are on the company. Typically the refund will be issued 48 hours after receiving the product back and inspecting it.
Please send back the items to the following address:
DIAMOD LTD
Sofia, Bulgaria, street Dimitar Hadzikocev 35A, 1421
Contact number: 000359 888 477 069
General Inquiries
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